Question 1

Service Agreement

Accepted Answer

By scheduling services with Spencer’s Lawn Care, you acknowledge and agree to the following Terms of Service. Our lawn care services are offered on a recurring basis unless specified otherwise. We do not require lengthy contracts, providing you with the flexibility to cancel at any time. Additionally, our software is designed to accommodate various home services, including the ability to confirm appointments. However, please note that appointment confirmations are not necessary at Spencer’s Lawn Care, as we operate based on a recurring schedule rather than confirmations.

Question 2

Payment Policy

Accepted Answer

To ensure continuity in our service schedule, all customers are required to maintain a valid payment method on file. Payments will be processed automatically upon completion of services. Please be advised that failure to keep an active payment method may lead to suspension or termination of services.

Question 3

Skipping Service & Cancellation

Accepted Answer

If you choose to skip a scheduled service for any reason, please be advised that a $25 skip fee will be applied to your account. This fee compensates for the lost scheduling time and helps maintain route efficiency.

Question 4

Weather Delays & Rescheduling

Accepted Answer

In the event of inclement weather, we will strive to reschedule your service at the earliest opportunity once conditions permit. Please note that severe weather delays do not exempt customers from maintaining an active payment method on file or from adhering to our cancellation policy.

Question 5

Property Access

Accepted Answer

Customers are responsible for ensuring that gates are unlocked and that pets are secured on scheduled service days. In the event that we are unable to access your property due to locked gates, pets, or other obstructions, a $25 skip fee will be applied.

Question 6

Liability

Accepted Answer

Spencer’s Lawn Care is not responsible for damages to underground utilities, irrigation systems, or other hidden obstacles that are not clearly marked. We strive to perform all services with the utmost care and professionalism.

Terms of Service

Your guide to our service policies and customer commitments.

Understanding Our Terms

A little about expectations

Find quick, clear information to help you get started

Service Agreement

Payment Policy

Skipping Service & Cancellation

Weather Delays & Rescheduling

Property Access

Liability

Terms of Service

Your guide to our service policies and customer commitments.

Understanding Our Terms

A little about expectations

Find quick, clear information to help you get started

Question

Service Agreement

Question

Payment Policy

Question

Skipping Service & Cancellation

Question

Weather Delays & Rescheduling

Question

Property Access

Question

Liability