Terms of Service

All lawn care services are provided on a recurring schedule unless otherwise specified. We do not require long-term contracts — you can cancel at any time — but services continue automatically unless we are notified otherwise. Your property is serviced as part of a pre-established route schedule, not appointment-by-appointment, and manual confirmations are not required.

Reliable, recurring service on a structured route schedule. Clear communication about schedule changes, weather delays, and service updates. Professional results with attention to detail on every visit. Respect for your property — we treat every lawn like it’s our own. A proactive approach: we pay attention to your lawn’s condition and tell you when something needs attention. Easy automatic billing and Client Hub access. And a team that cares — you’re not just another stop on the route.

Consistent service frequency is required to maintain lawn quality. Irregular or infrequent service may mean reduced results and can be subject to adjusted pricing or limited availability.

All clients keep a valid payment method on file. Services are processed automatically upon completion — debit, credit, and ACH only. You can update your payment method any time through the Client Hub. A lapsed payment method may result in suspension or removal from the service schedule.

A service skipped at the client’s request carries a $25 skip fee — it reserves route time and keeps scheduling efficient. Skipping may also mean heavier growth next visit: extra time needed to bring the lawn back to maintenance condition is billed at $1.25 per minute beyond standard service time.

In rain or unfavorable conditions, service days shift forward to the next available day — weather delays never mean a skipped service. We work in light-to-moderate conditions when possible; heavy rain or saturated ground delays service to prevent property damage. Route adjustments may carry into the following week during extended weather events.

Please have gates unlocked and pets secured on service days. If we can’t access the property — locked gates, loose pets, or other restrictions — the visit counts as a skipped service with the $25 skip fee. For everyone’s safety we don’t enter gated areas with loose animals, and we can’t return later the same day.

Areas with pet waste, toys, debris, or other obstructions may be skipped for safety and equipment cleanliness — full service charges may still apply. Repeated access or cleanliness issues may result in suspension or removal from the schedule.

Significantly overgrown or neglected lawns can require additional time, equipment strain, and multiple passes. Additional charges may apply for initial or restoration cuts.

Annual plans bundle services by package, performed on seasonal timing, and are billed in equal monthly payments. Work outside the plan’s scope — excessive debris, storm cleanup, restoration-level work — is quoted separately. Cancelling early reconciles services rendered at standard a-la-carte pricing; annual plans are a full-season commitment.

We are not responsible for damage to underground utilities, irrigation systems, invisible dog fences, or other hidden or unmarked obstacles — please mark hazards and sensitive features. Sprinkler heads and termite bait traps must sit flush with the ground. Report any property damage concern within 24 hours of service; later claims may not be eligible for review.